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After learning the 5 Steps to Connect, I feel more grounded and able to cope. I come from a family who "didn't do emotions" so I'd feel triggered when my children had them. I'd want to fix it or rationalize it away.
I love having concrete tools to use and knowledge that emotions have a message for us and necessary. Also to know that an "uncooperative" child is one who needs connection and an emotional release. This helps me not take it personally.
Jennifer, Mom of 2 girls in Aptos, CA